Xtrology respects your privacy and is committed to protecting your personal information. This policy explains how we collect, use, and safeguard your data while using our astrology services, wallet system, kundli generation tools, and research platform.

We may collect your mobile number, account details, wallet activity, kundli birth information, browsing activity, device information, and usage logs for service functionality and platform security.

Mobile number and login details

Birth details entered for kundli generation

Wallet and transaction activity

Technical device and browser information

Usage analytics and research metrics

Your data is used strictly for authentication, kundli generation, wallet operations, research, analytics, customer support, fraud prevention, and improving platform accuracy.

Birth details submitted on the platform are processed for generating astrology calculations, charts, planetary analysis, and related services.

Astrology outputs are generated using astronomical calculations, Vedic methodologies, and research-based computational systems.

Wallet balances, recharge records, and transaction history may be stored for accounting, fraud detection, and platform operations.

Payment gateway providers may independently process financial information under their own policies.

The platform may use browser storage, cookies, session tokens, and analytics systems to improve performance and maintain login sessions.

We implement reasonable technical and operational measures to secure platform data. However, no internet-based system can guarantee absolute security.

Xtrology may integrate third-party APIs, payment gateways, analytics tools, cloud hosting systems, and astronomical datasets for operational purposes.

Anonymous and aggregated platform activity may be used for internal astrology research, computational analysis, accuracy improvements, and system training.

Users may request account deletion, correction of information, or support regarding stored data, subject to operational and legal requirements.

For privacy-related questions or concerns, please contact the Xtrology support team through the official platform contact page.

This Refund Policy explains the conditions under which refunds may or may not be issued for services, wallet balances, reports, consultations, and digital products offered through Xtrology.

By using Xtrology services, you agree to the refund terms described below.

Xtrology primarily provides digital astrology services including Kundli generation, horoscope analysis, matchmaking, Panchang calculations, and research-based reports.

Since these services are generated instantly and delivered digitally, refunds are generally limited once the service has been consumed.

Refunds may be considered in the following situations:

Duplicate payment or wallet deduction

Verified technical failure

Service not delivered due to system issue

Incorrect deduction caused by platform error

Failed payment with balance deducted

Generated Kundli reports

Downloaded astrology reports

Horoscope interpretations

API usage or automated calculations

Wallet credits already used

Services completed successfully

Wallet top-ups are generally non-refundable after successful credit unless required by applicable law or verified technical failure.

Promotional credits and bonus balances are not refundable or withdrawable.

All refund requests are manually reviewed by the Xtrology support team.

Users may be required to provide transaction details, screenshots, payment references, or issue descriptions for verification.

Approved refunds may take several business days to process depending on the payment gateway, banking network, or payment provider.

Xtrology reserves the right to reject refund requests involving suspected fraud, misuse, repeated abuse, or manipulation of platform systems.

Xtrology shall not be liable for losses caused by:

Incorrect user-provided birth details

Internet or device issues

Third-party payment gateway failures

User misunderstanding of astrology results

Xtrology may update or modify this Refund Policy at any time without prior notice.

For refund-related concerns or transaction disputes, please contact the Xtrology support team.

This Wallet Policy governs the use of the Xtrology Wallet system, including wallet balance additions, deductions, service usage, and transaction handling.

By using the wallet system, users agree to comply with the rules and policies mentioned below.

The Xtrology Wallet is a prepaid digital balance mechanism designed to simplify access to astrology services and reports across the platform.

Kundli generation

Horoscope services

Matchmaking calculations

Premium astrology reports

API or research-based features

Users may add funds to their wallet through supported payment methods available on the platform.

Wallet balances may include:

User-added funds

Promotional credits

Bonus balances

Research/testing credits

Wallet balance may be deducted automatically when services are accessed or reports are generated.

The applicable deduction amount will depend on the selected service or feature.

Wallet balances are non-transferable and cannot be exchanged, sold, or transferred between user accounts unless explicitly permitted by Xtrology.

Wallet top-ups are generally non-refundable unless a technical failure or duplicate transaction occurs.

Refund requests are reviewed on a case-by-case basis.

Promotional or bonus wallet credits may carry validity periods and may expire if unused within the specified duration.

Xtrology reserves the right to suspend or restrict wallet usage in cases involving:

Fraudulent activity

Unauthorized transactions

Abuse of promotional credits

Platform misuse or suspicious behavior

Xtrology is not responsible for losses caused by incorrect payments, user negligence, third-party payment failures, or unauthorized access.

Xtrology reserves the right to modify wallet policies, limits, balances, and service pricing without prior notice.

For wallet-related concerns or payment support, please contact the Xtrology support team.

This Cancellation Policy explains the rules regarding cancellation of astrology services, wallet-based transactions, report generation, consultations, and digital services offered through Xtrology.

By using Xtrology services, you agree to the cancellation terms described below.

Most Xtrology services are digital and automated in nature, including Kundli generation, astrology calculations, reports, and API-based outputs.

Once a report or service has been generated, it is considered delivered instantly.

Users may request cancellation only before a service has been processed or generated.

Cancellation requests submitted after report generation or service execution may not be accepted.

Generated Kundli reports

Horoscope calculations

Matchmaking reports

Downloaded digital reports

API usage or automated calculations

Services already consumed using wallet balance

If a service fails due to a verified technical issue on the Xtrology platform, users may be eligible for:

Wallet reversal

Service retry

Manual support resolution

In cases of duplicate deductions or repeated payments caused by system errors, users may contact support for verification and correction.

If live consultations or scheduled sessions are offered in future, cancellation windows and refund eligibility may vary depending on the consultation type.

Xtrology reserves the right to reject cancellation requests involving:

Excessive repeated usage

Fraudulent activity

Misuse of wallet systems

Intentional service exploitation

Xtrology may revise or update cancellation policies at any time without prior notice.

For cancellation-related queries or disputes, please contact the Xtrology support team.